While all good professional moving companies work hard to keep your belongings safe, there will be the occassional mishap. What do you do if you find items missing or damaged once they are delivered to your new home?
Here's what you need to do to be well-positioned to file a claim that your moving company can act upon:
When your moving truck arrives at your new home, your mover will give you a customer check-off sheet so that you can account for each item as it comes off the truck. During this process it is important for you to note on the check-off sheet any items that are missing or damaged before you sign any delivery documents.
Please note that if you do notice missing or damaged items after the movers have left, you may still file a claim. However, your case will be stronger if you have noted the missing or damaged items on the paperwork prior to the movers leaving your home.
You'll need to file the claim within the time alotted by your moving company, which is usually less than nine months. If you miss that deadline, federal regulations prohibit your moving company from paying the claim.
As part of the inspection, the repair company will determine if damage is transit related, if it can be repaired, and the cost to do so.
Depending on the results of the inspection you may have the following options:
Although every moving company is different, most will try to resolve your claim in a timely fashion in order to keep a strong customer service reputation.